Welcome to saffron-fresh.com (“we”, “us”, or “our”), the official website of Saffron Fresh, dedicated to offering organic and naturally grown wellness products. By using our website and placing an order, you agree to our Terms of Use and Privacy Policy outlined below.

1. Product Nature and Authenticity

• All products listed on saffron-fresh.com are made using naturally grown ingredients and processed without any chemical additives or preservatives.

• Every product has been approved and recommended by certified doctors and registered medical practitioners, based on its ingredients and usage benefits.

• We ensure the highest quality standards in cultivation, processing, and packaging.

2. Payment Policy

• All payments must be made in full at the time of placing the order. We accept digital payments via UPI, net banking, credit/debit cards, and select wallets.

• We do not offer Cash on Delivery (COD) at this time.

• Orders are processed only after successful receipt of payment.

3. No Refund or Exchange Policy

• No refunds, cancellations, or exchanges are permitted once an order is confirmed and payment is completed.

• Due to the sensitive and consumable nature of our products, we cannot resell or redistribute opened or used products.

• If the outer seal is broken or tampered with, the product is considered used and cannot be returned.

4. Damaged or Defective Deliveries

• If you receive a product that is damaged in transit or incorrect, please inform us within 48 hours of delivery by email at support@saffron-fresh.com with clear photos and order details.

• After internal verification, we may offer replacement or store credit at our sole discretion.

• We do not entertain complaints raised after 48 hours of delivery.

5. Doctor & Bulk Purchase Offers

• Registered medical practitioners and naturopaths are eligible for a special discount on purchases above ₹15,000 in a single transaction.

• Valid doctor identification and certification must be provided at the time of registration or checkout to avail this offer.

• Discounts are not applicable on already discounted products or combo packs.

6. Loyalty Program for Regular Customers

• Customers who make consistent purchases every month for 3 consecutive months will be eligible for exclusive bonuses and discount coupons.

• Bonus eligibility is automatically tracked and shared via email or WhatsApp every quarter.

• Saffron Fresh reserves the right to modify or discontinue loyalty benefits at any time.

7. Data Privacy & Protection

• We value your privacy. Any personal or payment information shared on saffron-fresh.com is encrypted and securely stored.

• Your information is used only for order fulfillment, communication, and promotional purposes by Saffron Fresh.

• We do not sell, rent, or share your personal data with any third party, except as required for logistics, delivery, or payment processing.

8. Product Usage Disclaimer

• All products are made using traditional, natural, and herbal formulations. They are not substitutes for prescribed medicine.

• We recommend users to consult with their healthcare professional before starting any new health or dietary product, especially in case of pregnancy, allergies, or existing health conditions.

• Saffron Fresh is not liable for misuse, allergic reactions, or side effects caused due to individual sensitivity or incorrect usage.

9. Intellectual Property

• All logos, trademarks, packaging designs, product images, and content on saffron-fresh.com are the intellectual property of Saffron Fresh and cannot be used or reproduced without written permission.

10. Jurisdiction & Legal Compliance

• This website and all transactions are governed by Indian laws.

• Any disputes will be subject to the jurisdiction of the courts of Mumbai, Maharashtra.